"Instead of suppressing conflicts, specific channels could be created to make this conflict explicit, and specific methods could be set up by which the conflict is resolved."
What you'll master
Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can—and should—be managed and resolved. With tensions and anxieties at an all-time high due to the current political divide and racial inequity discussions at work, the chances for workplace conflict have increased.
This course provides you with insights to the processes that occur in the brain when we are confronted with conflict in an effort to understand how emotions are perceived by individuals (also particularly in the workplace). Past experiences of conflict might lead us to develop resistance to properly handle conflict and consequently we tend to avoid conflicting situations.
During this workshop, you will gain the necessary knowledge and skills to better manage typical responses to conflict in order to develop assertive behaviours that are more conducive to a win-win outcome.
Contents and Overview
Learn how to deal effectively with others in antagonistic situations. Discover how to reduce tension or conflict. Review how to effectively settle disputes by focusing on solving the problems at hand—without offending egos. Evaluate the feasibility of alternative dispute resolution mechanisms.
Who this course is for: