Conflict Management Training

"Instead of suppressing conflicts, specific channels could be created to make this conflict explicit, and specific methods could be set up by which the conflict is resolved."
-Albert Low

Are conflicts and communication breakdowns wreaking havoc in your workplace? Do you feel like your team is constantly at odds, hindering productivity and stifling innovation?

Workplace conflict is an inevitable part of any organisation. It can arise due to differences in opinions, values, or work styles among employees. Understanding the root causes of conflict is crucial in order to effectively manage and resolve it. By recognising that conflict is a natural occurrence, leaders can create an environment where conflicts are seen as opportunities for growth and development rather than as negative disruptions.

What you'll master in this Conflict Management Training

Key communication skills that will empower you to negotiate with confidence.
The ability to diagnose and resolve conflicts in the workplace using dispute resolution techniques.
An understanding of how culture, gender, thinking styles, and age impact the negotiation process.

Requirements for Conflict Management Training

The desire to negotiate or influence discussions in your function.

Description of the Conflict Management Training

Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can—and should—be managed and resolved. With tensions and anxieties at an all-time high due to the current political divide and racial inequity discussions at work, the chances for workplace conflict have increased.

This training provides you with insights to the processes that occur in the brain when we are confronted with conflict in an effort to understand how emotions are perceived by individuals (also particularly in the workplace). Past experiences of conflict might lead us to develop resistance to properly handle conflict and consequently we tend to avoid conflicting situations.

During this workshop, you will gain the necessary knowledge and skills to better manage typical responses to conflict in order to develop assertive behaviours that are more conducive to a win-win outcome.

Contents and Overview of Conflict Management Training

Learn how to deal effectively with others in antagonistic situations. Discover how to reduce tension or conflict. Review how to effectively settle disputes by focusing on solving the problems at hand—without offending egos. Evaluate the feasibility of alternative dispute resolution mechanisms.

Who should enrol for Conflict Management Training

Best suited for leaders and managers who need to successfully manage conflict by choosing the right management or leadership style for each situation.

Workshop
This workshop focuses more on practice rather than theory, and with a much shorter duration than a course.

Unlike a course, this workshop focuses on learning practical skills, which can be learned and applied in a shorter time.

Because it is much more dynamic and practical, this workshop is engaging.

Some workshops last a maximum of 8 hours, and can be divided into a few days or be held in a single day.

Workshop Fees Include